Comenity Bank will takeover issuing Sony credit cards from Capital One. New cards were mailed out on October 28, 2019, and should be actived and ready for use by November 10, 2019.
If you have not received your new card yet you can contact Comenity's customer service at 1-866-518-3992 for Visa accounts or 1-800-695-5772 for Signature accounts.
If you already have a Sony Rewards account before you apply for the credit card try to register with the same email address for hassle free account linking.
Some disgruntled customers have taken to Twitter to vent their frustration over changes to the Sony Rewards program with one person claiming to have stopped using the card in favor of a Chase one.
Not impressed with needing to check out a charge and Comenity is not active via online or phone. Great start. They will have to do a LOT better to beat Capital One.— mholder (@mindyholder) November 9, 2019
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